Meet the new

Guidanz®.


Your all-in-one
servicing technologies suite.


Achieve greater technician and service bay productivity while improving customer repair velocity and order workflow management.

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You want it to be simple. We listened.

Guidanz brings together front- and back-office capabilities into a single application so your service personnel can now all use the same tools for access to event scheduling, work order creation, diagnostics, training manuals, warranty claim processing and service histories.

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THE RIGHT DATA, RIGHT
AT YOUR FINGERTIPS

Download the Guidanz mobile app and use it with our wireless INLINE® mini adapter that plugs into your vehicle for quick and easy access to key engine data and J1939 fault code information from anywhere.

App Store | Google Play

Guidanz mobile app requirements

Buy Inline
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From hours to minutes.

Your fastest assessment ever.

Guidanz features dramatically cut down diagnostic triage times. Certified Cummins service providers can view and share repair time estimates and parts, create job orders, and assign technicians seamlessly.

See how it works
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Predictive maintenance.

For happier customers.

Guidanz also analyzes equipment and service data to help detect unseen issues that are likely to progress into larger problems if not corrected.  Service advisors can share summary reports from Guidanz and make additional recommendations to help customers ensure they’re addressing the right needs during planned downtime.

View PDF Brochure

Built for service—engineered for you

We’ve designed unique features and capabilities that allow Guidanz to work in different technical environments and across multiple types of servicing providers.

cummins service professionals talk in service center

Dealers

Create preference for your locations with genuine Cummins tools.

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Distributors

Position yourself with the right tech and expertise for scale.

technician in uniform smiling at camera

Fleets

Boost uptime and efficiency to improve your bottom line.

mechanic working on cummins engines

Mechanic shops

Enable your technicians to service Cummins equipment confidently.

Off the beaten path doesn't mean you're alone

Off-highway service

Guidanz streamlines servicing Cummins equipment in remote locations, such as construction sites or agriculture farms. Get help troubleshooting issues, ordering parts or dispatching certified Cummins field technicians right to your location using the Guidanz mobile app and wireless INLINE mini adapter.

Remote service

Powered by FiberRed®

Tap into something greater

FiberRed is Cummins’ digital technology platform working for you to deliver better insights and better outcomes.

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Resources

USER GUIDES AND TRAINING MATERIALS

User Guide | Size 471 KB

User and Immediate Assessment Training | 27.2 MB  revision April 2022  |  modified 25-APR-2022

Service Feature Training | Size 28.6 MB  revision April 2022  |  modified 25-APR-2022

GUIDANZ MOBILE APP REQUIREMENTS
  • Registration

    • All users need to have a valid Cummins user name and password. 

    • Users who do not have a valid Cummins user name and password, can register here.

  • Subscription

    • Many of the Guidanz features require a subscription. Contact your local distributor, under the Software Licensing section below, to register your service location to use Cummins Guidanz Immediate Assessment in the US, EU, or Canada. Non-Distributor employees please contact Cummins Care.

  • Datalink adaptors - You will need one of the new Cummins INLINETM Bluetooth datalink adapters.

    • INLINE 7  is a complete kit. It connects to equipment using 9, 6, and 3 pin cables. It supports USB, WiFi, and Bluetooth. It works with INSITE and Guidanz Mobile.

    • INLINE mini  is an inexpensive, palm-sized, Bluetooth adapter with no need for additional cables, designed especially for Guidanz.

For detailed product information about Guidanz, see Guidanz product information.

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