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Cummins Care warranty team strives to provide an effortless experience for our customers.  Below, you’ll find the Cummins Warranty Philosophy, information about warranty coverage, and some coverage and claim processing guidelines. Our database search is also available to help you better understand Cummins coverages and their requirements. As always, if you don’t find what you need here, please don’t hesitate to contact us via the form below.

Service providers please visit QuickServe Online for warranty publications

Look up an Engine Serial Number (ESN) for Warranty Coverage

•     For Customers: Contact your service provider to file a warranty claim
•     For Service Providers: Use Guidanz to file a warranty claim

Cummins Warranty Philosophy for 
Customers & Service Providers

Most Cummins products are sold with a warranty (e.g. provided coverages). The Cummins Express Limited Warranty supplied with each product is the only warranty from Cummins applicable to that product. There are no other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose.

Cummins also markets Extended Warranty Coverages (e.g. purchased coverages). All Cummins warranty programs define the responsibilities of Cummins and the Customer in the event of a failure caused by a defect in Cummins’ material or factory workmanship (a warrantable failure).

The guiding principle in Warranty and Extended Coverage programs is that Cummins agrees to pay to fix only that which has failed or been damaged due to a defect in Cummins materials or factory workmanship.

The Warranty Repair Event

Cummins utilizes the 4 C’s to guide our Service Providers through a successful warranty repair.

  • Complaint
    A complaint is generated by Connected Advisor, a warning light, or a performance issue and the Customer is responsible for making the Product available for repair by a Cummins authorized Service Provider.  
  • Cause
    The Service Provider will use Cummins published Service Information to troubleshoot and perform failure analysis until the root cause and resulting progressive damage are identified.  
  • Coverage
    The Service Provider will then determine if coverage is available for the failure and to what extent it can be covered.  Cummins reimburses for failures due to Factory materials and workmanship, failures and/or damage resulting from abuse or neglect are not covered. 
  • Correction
    Once responsibility is determined and the Customer agrees, the Service Provider will perform their correction of the failure.  A Customer can incur charges during a warranty repair, but should never be charged an additional amount for a job covered by warranty.

Contact Cummins Care

      Send us your question

We will respond within 24 hours.

Or call us at:

USA: 1-800-CUMMINS™ (1-800-286-6467)
USA: 1-800-CUMMINS™ (1-800-286-6467)
Albania: +44 (0) 1327 886464
Andorra: +44 (0) 1327 886464
Argentina: 0800 12 26 467
Armenia: +44 (0) 1327 886464
Australia: 1-300-CUMMINS (1 300 2866467)
Austria: +44 (0) 1327 886464
Azerbaijan: +44 (0) 1327 886464
Belarus: +44 (0) 1327 886464
Belgium: +44 (0) 1327 886464
Bolivia: 800 10 18 73
Bosnia and Herzegovina: +44 (0) 1327 886464
Brazil: 0-800-CUMMINS (0 800 2866467)
Bulgaria: +44 (0) 1327 886464
Canada: 1-800-CUMMINS™ (1-800-286-6467)
China: (+86) 400 810 5252
Colombia: 01 800 75 22 501
Costa Rica: 41003-1600, option 6
Croatia: +44 (0) 1327 886464
Czech Republic: +44 (0) 1327 886464
Denmark: +44 (0) 1327 886464
El Salvador: 2555-4000, option 6
Estonia: +44 (0) 1327 886464
Finland: +44 (0) 1327 886464
France: 00-8000-CUMMINS (00 8000 286 6467)
Georgia: +44 (0) 1327 886464
Germany: 00-8000-CUMMINS (00 8000 286 6467)
Greece: +44 (0) 1327 886464
Honduras: 2202–5600, option 6
Hungary: +44 (0) 1327 886464
Iceland: +8000-CUMMINS (+8000 286 6467)
India: 1 800 210 2525
Ireland: 00-8000-CUMMINS (00 8000 286 6467)
Italy: +44 (0) 1327 886464
Kazakhstan: +44 (0) 1327 886464
Latvia: +44 (0) 1327 886464
Liechtenstein: +44 (0) 1327 886464
Lithuania: +44 (0) 1327 886464
Luxembourg: +44 (0) 1327 886464
Macedonia: +44 (0) 1327 886464
Malta: +44 (0) 1327 886464
Mexico: 01-800-CUMMINS (01 800 286 6467)
Moldova: +44 (0) 1327 886464
Monaco: +44 (0) 1327 886464
Montenegro: +44 (0) 1327 886464
Netherlands: 00-8000-CUMMINS (00 8000 286 6467)
New Zealand: 0-800-CUMMINS (0 800 286 6467)
Norway: +8000-CUMMINS (+8000 286 6467)
Panama: 377–9000, option 6
Paraguay: 009 800 521 0101
Poland: +44 (0) 1327 886464
Portugal: +44 (0) 1327 886464
Romania: +44 (0) 1327 886464
Russia: +44 (0) 1327 886464
San Marino: +44 (0) 1327 886464
Serbia: +44 (0) 1327 886464
Slovakia: +44 (0) 1327 886464
Slovenia: +44 (0) 1327 886464
Spain: +44 (0) 1327 886464
Sweden: +8000-CUMMINS (+8000 286 6467)
Switzerland: +44 (0) 1327 886464
Turkey: +44 (0) 1327 886464
United Kingdom: 00-8000-CUMMINS (00 8000 286 6467)
Uruguay: 00 04 05 29 66 23
Vatican City: +44 (0) 1327 886464
If your country is not listed, please contact us using the “send us your question” link.
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