Cummins Care warranty team strives to provide an effortless experience for our customers. Below, you’ll find the Cummins Warranty Philosophy, information about warranty coverage, and some coverage and claim processing guidelines. Our database search is also available to help you better understand Cummins coverages and their requirements. As always, if you don’t find what you need here, please don’t hesitate to contact us via the form below.
Cummins Warranty Philosophy for
Customers & Service Providers
Most products sold by Cummins are sold with a warranty (e.g. provided coverages) which defines the responsibilities of Cummins and the customer in the event of a failure caused by a defect in Cummins' material or factory workmanship (a warrantable failure).
The Cummins Express Written Limited Warranty supplied with each product is the only warranty from Cummins applicable to that product. There are no other warranties expressed or implied, including warranties of merchantability or fitness for a particular purpose. Where implied warranty cannot be disclaimed its coverage and duration are the same as the product expressed warranty.
In addition to this warranty, Cummins markets programs that provide coverage for extended periods known as Extended Warranty Coverage (e.g. purchased coverages). These programs also define the responsibilities of Cummins and the customer in the event of a failure caused by a defect in Cummins' material or factory workmanship (a warrantable failure).
The guiding principle in Warranty and Extended Coverage programs is that Cummins agrees to pay to fix only that which has failed or been damaged due to a defect in Cummins materials or factory workmanship.
The Warranty Repair Event
Cummins utilizes the 4 C’s to guide our Service Providers through a successful warranty repair.
A complaint is generated by Connected Advisor, a warning light, or a performance issue and the Customer is responsible for making the Product available for repair by a Cummins authorized Service Provider.
The Service Provider will use Cummins published Service Information to troubleshoot and perform failure analysis until the root cause and resulting progressive damage are identified.
The Service Provider will then determine if coverage is available for the failure and to what extent it can be covered. Cummins reimburses for failures due to Factory materials and workmanship, failures and/or damage resulting from abuse or neglect are not covered.
Once responsibility is determined and the Customer agrees, the Service Provider will perform their correction of the failure. A Customer can incur charges during a warranty repair, but should never be charged an additional amount for a job covered by warranty.