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Integrates web and mobile apps to make servicing or connecting to Cummins products more efficient. Fault code analysis, repair time estimates, access to diagnostics information and more.

Software Downloads

Guidanz Info
For detailed product information about Guidanz, please visit cumminsengines.com/guidanz. For support assistance, please see below.

 

Mobile App
Download the Guidanz™ mobile app for your Android phone or tablet, iPad or iPhone.
Available only for download in the US, Canada, Australia and EU member countries.
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User Guide (Size: 554 KB)

Prerequisites:
Cummins INLINE 7 or INLINE mini Datalink Adapter

  • INLINE™ 7  is a complete kit, with 9-, 6- and 3-pin cables to connect to equipment. It supports USB, WiFi and Bluetooth, so it also works with INSITE
  • INLINE™ mini  is an inexpensive, palm-sized, Bluetooth adapter with no need for additional cables, designed especially for Guidanz

This software is not available on mobile. To download for your office or home computer, please return to this page from that device.

Software Licensing

Some Cummins software and mobile applications – including INSITE™, Guidanz™, PowerSpec and QuickCheck – require unique software licenses for use. Licenses are available through a Cummins-authorized distributor or dealer. Please provide us a few details to find your local representative.

Results

Service Area
Phone
Email
Virginia (north)
215-826-1231
joseph.p.britt@cummins.com
718-502-1205
abigail.vega@cummins.com
Virginia (excluding north VA)
800-223-1371, 1
electronicservicetoolsSOUTH@cummins.com

Issues and Solutions

Cause:
User upgraded from an Alpha or Beta phase version of the application.

How to Fix:
Clear the cache of the application and then uninstall and reinstall Guidanz and try again. If the problem persists, please contact our help desk.

Cause:
Unlike some adapters in the market, the INLINE 7 and INLINE mini do not auto connect to the mobile device after the initial connection. This is by design, to prevent unintended auto connection in locations where multiple users share the adapters.

How to Fix:
We are investigating if something can be done to make it easier to the user.

Questions and Answers

Do you have an Immediate Assessment account set up? If not, then you need to call your local distributor to purchase this or you can use the guest login.

Reinstall Guidanz from the Google Play Store or the Apple Store.

No, only new engines and only with Guidanz.

Guidanz is a product to enhance the service experience.  It will provide a single entry point and end-to-end service event guidance.  Please reference ‘Guidanz Go Live Location Tracking Sheet v1’.

Confirm they have been given Guidanz access from their channel admin and confirm their location/date to be live on Guidanz. An individual should not have Guidanz access until their location has converted to Guidanz.

Contact Cummins

For general inquiries or questions regarding your Cummins product, please use the form below, or call us anytime.

Reach Us By Phone

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USA: 1-800-CUMMINS™ (1-800-286-6467)
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If your country is not listed, please contact us using the “Send Us Your Request” form.

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