Shop Cummins in North America: Everything you need to know

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From genuine Cummins parts to Fleetguard (and everything in-between), you'll find over 50,000 SKUs on shop.cummins.com

Buying genuine Cummins products from the comfort of your own home? You better believe it. Shopping for genuine Cummins products just got easier – and more convenient – with the launch of shop.cummins.com

We recently sat down with Vipul Tandon, President, Cummins Power Generation North America, to discuss the future of e-commerce at Cummins and gain the inside scoop on the recent launch of shop.cummins.com in the U.S. and Canada. 

Question: Vipul, in your own words, how would you describe the new shop.cummins.com?

ANSWER: Live, Seamless, Effortless and Hassle-free are the words that are top-of-mind that convey what we designed the entire shop.cummins.com experience around. 

“Live,” as in real time view of in-stock availability. 

“Seamless” in the ability to search for the right matching parts by Engine Serial Number (ESN) as well as offering over a dozen of our own and partner brands.

“Effortless” in the way customers can connect to support via chat, phone and email.

And finally, “hassle-free” local pick up options (where available), shipping and return too, if needed.

Question: What were some of the factors driving Cummins’ decision to expand their presence within the e-commerce space? 

ANSWER: The retail marketplace in North America has been on a journey toward e-commerce for nearly 20 years. Commercial end customers, however, have been slow to adopt their buying behaviors – still preferring to transact business over the counter (OTC), and even resorting to non-genuine will-fit parts when needed to preserve that OTC contact. 

The Covid-19 pandemic in 2020 changed customer’ preference significantly. According to the U.S. Department of Commerce, online commerce sales are up 40% year-over-year. The safety, ease and convenience of online shopping will continue to drive this step change adoption of e-commerce.

Cummins Genuine Parts
"The launch of our shop.cummins.com store is a step change in our value package offering to our customers." - Vipul Tandon

Cummins Sales and Service North America (CSSNA) has had a small online shopping presence since June 2018 with the launch of its Canadian online store, and July 2019 for a small U.S. online store. The store “catalog” mainly focused on select Onan parts, Fleetguard filters and allied partner products. 

In July 2020, we added approximately 800 popular Cummins parts to our U.S. and Canada online stores.  The enthusiastic response from our customers underscored the value of providing a comprehensive product offering for purchase online. The launch of our shop.cummins.com store is a step change in our value package offering to our customers!

Question: Why might someone prefer to order Cummins parts on shop.cummins.com as opposed to, say, doing so in person?

ANSWER: The last year has taught a lot of us about the advantages of working and shopping remotely. My own grocery shopping experience has my time involvement cut in half and, get this – my checkbook thanks me too for avoiding all the impulse purchases! My favorite grocery store’s app saves me effort and time that I can instead dedicate to activities I enjoy, reading a book or spending time having fun with family and friends.  

Question: What are some of the markets and segments that shop.cummins.com will initially serve, and how were these initial markets determined? 

ANSWER: Our focus remains on DIY customers and small owner operators that are most prone to the will-fit channels. And we wanted to offer the most comprehensive offering possible. So the exclusions are instead easier to answer – these are HHP engine parts, OEM unique parts (e.g. FCA), non-Cummins engine applied parts (MX), natural gas, software licenses, recon engines that have emissions PC&C requirements and generators.

We will also be offering consumer products like Cummins portable generators in the very near future.

Question: What type of parts and products will the site offer customers? 

ANSWER: We are launching with over 50,000 SKUs that can be largely categorized by our in-house and partner brands - Cummins saleable parts (new and ReCon), Cummins Onan parts, Fleetguard, Webasto heaters, Valvoline™ fluids, Power Service additives, comprehensive maintenance kits, the R2.8 Crate Engine and of course the customer favorite - Cummins licensed merchandise!

Shop Cummins Product Lines
"We are launching with over 50,000 SKUs that can be largely categorized by our in-house and partner brands." - Vipul Tandon

Question: If you could hop into a time machine, what does the future of e-commerce – maybe even e-commerce at Cummins - look like to you? 

ANSWER: The future of e-commerce has limitless potential. 

I am not a futurist, and know that much of what the “Jetsons” told us about the future has yet to come true. What I can say confidently is that our Cummins brand has been synonymous with power and innovation that our customers have come to depend on for over a century. And for good reason. E-commerce is just one more example of Cummins staying true to our innovative spirit, and wherever the industry goes we’ll be there, ready to serve our customers where – and when – they want us. 

Michael Nagel - Cummins Inc

Michael Nagel

Michael Nagel is the Leader - Global Brand at Cummins Inc. As a member of the external communications team at Cummins, he has more than 15 years of digital communications and traditional public relations experience, with a focus on digital communications, corporate brand and content marketing. Michael earned his B.A. from the Indiana University School of Journalism - Indianapolis and currently resides in Indianapolis. 

Home Standby Generators are smart tech and a smart choice

illustration of home with generator

This article was authored by Chuck McClaugherty, Bear Electric, a Cummins Authorized Dealer.

Smart phones, smart TVs, virtual assistants, smart thermostats, smart locks and doorbells. Our homes are now filled with smart devices. Unfortunately, most of them become useless without power to run or recharge. This is why homeowners should consider installing one smart device above all other: a home standby generator. 

As a Cummins Authorized Dealer, I install a lot of Cummins QuietConnect™ home standby generators throughout Oregon. With increasingly severe weather, rolling blackouts, and aging power grids, I can tell you without a doubt a backup generator is a worthwhile investment. 

The best part of owning one of these smart devices? You don’t have to tell it when to turn on and off. It does it automatically. 

In a nutshell, here’s the process:

When we install a Cummins home standby generator, we also install a Cummins automatic transfer switch. This transfer switch constantly monitors the electric utility power coming into the home. If it detects a break in service, it will automatically disconnect the home from the electric utility line in a split second and turn on the Cummins generator to power the home instead. The generator is fed either by a natural gas line or by a propane tank.

While the Cummins generator is powering the home, the transfer switch will continue to monitor the electric utility line. Once it detects that power has been restored, it’ll automatically disconnect the generator from the home’s electrical system and reconnect the electric utility.

You don’t have to do anything. Nada. Zilch. The generator and the transfer switch do all the work. In some cases, you may not even realize there’s a power outage until you look out the window and see all your neighbor’s houses are dark.

Just as critical as having a Cummins Authorized Dealer professionally install your backup generator and transfer switch is making sure you choose the right size generator for your home. If it’s too small, the load won’t be able to power everything in the house. If it’s too big, you’ll consume extra natural gas or propane when you use it.

The easiest way to make sure you select the right size generator is to have your dealer do it for you. But if you want to get a feel for how much generator you’re going to need, Cummins has an excellent blog post on calculating the generator wattage you need or you can use the generator size calculator at Cummins.com.

We live in a world full of smart devices. Make sure you can keep yours up and running during power outages with a Cummins QuietConnect home standby generator. To find a dealer near you, use the Cummins dealer locator. Or, if you live in Oregon, just contact me at (503) 678-3417 or [email protected] 

Cummins Office Building

Cummins Inc.

Cummins, a global power technology leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. The company’s products range from internal combustion, electric and hybrid integrated power solutions and components including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air handling systems, automated transmissions, electric power generation systems, microgrid controls, batteries, electrolyzers and fuel cell products.

1-800 Cummins software update

Sales and Service truck parked by bridge

Cummins Inc. (NYSE: CMI) is pleased to announce that 1-800-CUMMINS will be offering software sales as an added feature. The suite of software supported by this new feature includes INSITE, QSOL, PowerSpec, INCAL, and Guidanz IA. Making this available through 1-800-CUMMINS will streamline customer handoffs, reduce downtime, and ensure our customers receive responsive and proactive software sales support, every time. 

What’s changing?

•    New Software Sales option on 1-800-CUMMINS™  
•    All calls to legacy numbers will be redirected to 1-800-CUMMINS™

What’s staying the same?

•    Customers can still call 1-800-CUMMINS™ for parts support, general product and service inquiries, and service provider technical assistance for engines, generators, and Cummins digital products. 

When did the change take place?

•    Monday, October 10, 2022

 “I am thrilled about this new offering we are providing our customers. Not only will this help them get the support they need faster, but it also helps reduce customer complexity,” added Greg Ehlinger, Executive Director, Centralized Solutions. “Our customers depend on us to power their business and having trusted solutions delivered easily and accessibly by experts who care is one way we are doing that.” 

Cummins Office Building

Cummins Inc.

Cummins, a global power technology leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. The company’s products range from internal combustion, electric and hybrid integrated power solutions and components including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air handling systems, automated transmissions, electric power generation systems, microgrid controls, batteries, electrolyzers and fuel cell products.

Cummins Inc. and EDF Renewables enters into a distributed photovoltaic Power Purchase Agreement

contract signing ceremony

Covering seven manufacturing entities with a total installed capacity of 16.5 MWp, reducing carbon emissions in facilities and operations significantly.

Cummins China and EDF Renewables signed a distributed photovoltaic PowerPurchase Agreement in Beijing, aiming to cut down electricity consumption from traditional grids and reduce carbon emissions in Cummins facilities & operations. Cummins will provide the roof & ground space and will consume the generated solar power, EDF Renewables will be responsible for the investment, installation and operation of solar PV generation equipment. WANG Ning, Vice President of Cummins, and Erwann Debos, CEO of EDF Renewables China, completed the signing of the contract on behalf of both parties. 

EDF is a global leader in renewable energy, including wind and solar. EDF Renewables has profound technical capabilities and service experience in the field of photovoltaic power generation. The partnership will install distributed photovoltaic power generation system at 7 manufacturing entities in Beijing, Wuxi, Wuhan, Chongqing and Liuzhou . With a total installed capacity of 16.5 MW, the project can provide about 280 million kWh of power generation in 20 years, saving about 158,000 tons of carbon emissions. 

"We are pleased that Cummins and EDF are working together in the field of distributed photovoltaics to provide new opportunities for Cummins to expand green energy consumption and reduce emissions from plant operations. It will help Cummins achieve renewable electricity use accounting for more than 10% of total electricity consumption by 2023 in China region. This project will further enable our capability in green production and operation, and position us well for sustainable development,” said WANG Ning. 

At present, the use of building roof to install photovoltaic system is a very effective way for corporate customers to reduce their carbon emissions. Cummins and EDF signed a 20-year power purchase contract, which can achieve carbon emission reduction targets and electricity cost savings at the same time. 

Erwann Debos said at the signing ceremony, "We are honored to provide Cummins with distributed photovoltaic Renewables solutions to help Cummins achieve its PLANET 2050 strategic goals. EDF Renewables aims to work hand in hand with customers to provide the most advanced integrated energy management solutions around the low-carbon transformation of enterprises, and to empower the global energy transition."

Cummins Office Building

Cummins Inc.

Cummins, a global power technology leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. The company’s products range from internal combustion, electric and hybrid integrated power solutions and components including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air handling systems, automated transmissions, electric power generation systems, microgrid controls, batteries, electrolyzers and fuel cell products.

5 businesses that can benefit from selling Cummins generators

Cummins dealer discussing home generator

Ninety percent of American business are small- and medium-size. They are the true engines of our economy, employing millions of workers. With many of them looking for new ways to expand their services, generate income and grow their businesses, Cummins home standby and portable generators could be a new source of revenue. 

A Silver Lining in Dark Clouds

According to the Associated Press, power outages from severe weather have doubled over the past two decades, straining our country’s aging power grid. This has increased the frequency and duration of power outages. These frequent outages create a need for reliable backup power for households and other businesses. And for enterprising small- and medium-size businesses, satisfying this need with Cummins generators is a huge opportunity.   

Which businesses could benefit the most from becoming Cummins authorized dealers? Here are our top five:

1. General Contractors — When natural disasters such as ice storms, hurricanes, high winds, forest fires or earthquakes hit, lost power isn’t the only challenge customers face. There is often physical damage to property that must be repaired. When they are helping customers to rebuild, general contractors have an opportunity to estimate home or business’s energy needs and suggest adding a Cummins QuietConnect™ Home Standby Generator. If the customer agrees, the general contractor not only profits from the sale of the generator, but also the labor to install it.

2. Electricians — A good electrician is a trusted source of information. Not only are they experts with the flow of electrons, they often know their customer’s specific electrical setups. After a prolonged power outage, many are often asked “Is there anything you can do to keep my electricity on the next time the power goes out?” Electricians who sell and install Cummins QuietConnect Home Standby Generators can say, “Yes, yes there is.” Installing home standby generators can be another valuable service that electricians provide.

3. Heating & Cooling Contractors — During a power outage, one of the most critical systems knocked offline for home and business owners is their central heating and cooling system. Going without heat or cool air for a long period of time is not only uncomfortable, it can be dangerous if the temperatures are extreme outside. So, naturally, once power is restored, finding a way to keep the HVAC system on during the next power outage becomes top-of-mind. Since heating and cooling contractors are experts at installing large systems in homes and businesses, adding Cummins QuietConnect standby generators to homes and businesses is a natural way to add another profit center to their businesses.

4. Online Retailers — Up until now, we’ve been discussing standby generators. For businesses that don’t specialize in installing generators permanently into place, Cummins portable generators can be a moneymaker.  While portable generators can be used during power outages, they are better suited to smaller tasks due to their portability. This makes them ideal for camping, tailgating, construction worksites and more. With Cummins’ rugged and reliable reputation, our portable generators are ideal for retailers focused on these market segments.

5. Solar Panel Installers — Most home solar panels are connected directly to the power grid. So, when the power goes out, the solar panels stop providing power. For a backup source of electricity, solar panel installers can either install a solar battery backup, which gets charged by the solar panels, or a home standby generator. Typically, solar battery backups can only power a home for a few hours, so if an area is prone to weather-related outages, a home standby generator such as the Cummins QuietConnect is the better choice.

The Time is Now

With more people than ever looking for backup power generation, now’s a great time to expand your company’s offerings by becoming a Cummins authorized dealer. To learn more visit, cummins.com/partners/dealers.

Cummins Office Building

Cummins Inc.

Cummins, a global power technology leader, is a corporation of complementary business segments that design, manufacture, distribute and service a broad portfolio of power solutions. The company’s products range from internal combustion, electric and hybrid integrated power solutions and components including filtration, aftertreatment, turbochargers, fuel systems, controls systems, air handling systems, automated transmissions, electric power generation systems, microgrid controls, batteries, electrolyzers and fuel cell products.

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