Camaraderie, even virtual, is a powerful tool

Virtual camaraderie

As social-distancing and working from home become the new norm, connectivity is an even more important part of our daily routines - one that will help power us through the current pandemic. 

“Check with each other more often, call or text them; and also remind each other to be careful,” suggests Richard Evelyn, a 24-year veteran Cummins Sales and Service Technician. 

Richard lives in the New Jersey area and for the last 12 years has been helping nearby hospitals, schools, data centers and other businesses ensure their back-up power systems are well maintained and ready to operate if needed. 

Since the start of the COVID-19 pandemic, Richard has been spending more of his time at the local data centers. Connectivity has become an even more important part of our everyday routine as many more people are required to stay at home. These data centers bring us the connectivity we need for distance learning, virtual meetings, staying in touch with friends and family, streaming entertainment, and beyond.

“It is different. It is all virtual now. We get electronic authorization to enter the data center, no more paperwork and physical signatures. Once I am in, I am pretty much by myself, without one of my stakeholders meeting me in person,” Richard said about his recent visits to data centers. “I notify my stakeholders once I am done and might see them from a distance. We are all being very cautious.”

Richard is also happy to see how much his customers appreciate the effort everyone is making to keep operations running smoothly while ensuring everyone’s safety.

Beyond the visits to data centers, Richard’s daily routine at the office has also changed.

“I miss working close with my comrades. I miss sitting together for lunch, talking about our days and how the kids are doing,” said Richard, as he reflects back to his old routine. 

Camaraderie is what Richard misses the most from his routine before the COVID-19 pandemic, but he has a strong message for all of us. A message that has worked well for him:

"Check with each other more often, call or text them; and remind each other to be careful." 

The next time you are having a virtual hangout, remember the service professionals such as Richard and many others that are going the extra mile during these difficult times to ensure data centers have the power needed to keep you connected. To ensure we can enjoy the camaraderie of our colleagues, families and friends through virtual means. 

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Aytek Yuksel - Cummins Inc

Aytek Yuksel

Aytek Yuksel is the Content Marketing Leader for Cummins Inc., with a focus on Power Systems markets. Aytek joined the Company in 2008. Since then, he has worked in several marketing roles and now brings you the learnings from our key markets ranging from industrial to residential markets. Aytek lives in Minneapolis, Minnesota with his wife and two kids.

First responder praises response from Cummins

The Middletown Fire Department in Media, Pennsylvania, knows residents are counting on a swift response at any time of the day or night, especially in times like these.
The Middletown Fire Department in Media, Pennsylvania, knows residents are counting on a swift response at any time of the day or night, especially at times like this.

Cummins can only power a more prosperous world if society’s most essential functions are thriving. 

Hospitals cannot lose power, semi-trucks cannot break down and first-responder vehicles need to be ready for any call. In all of these scenarios, customers depend on Cummins powered products to maintain the world’s most essential functions. There is no time for error or malfunction.

That is why Cummins Care is standing by, ready to support any service request at a moment’s notice. The Chief Engineer at the Middletown Fire Co. in Media, Pennsylvania, experienced this first hand when his department’s E-One Ladder truck was having mechanical issues in late March as anxiety was growing over COVID-19 in his community. 

Middletown Fire Department Chief Engineer Bob Tull (right).
Middletown Fire Department Chief Engineer Bob Tull (right).

Bob Tull has been a volunteer at the township fire department for 50 years and has been involved with apparatus ordering and design since 1972. With his decades of service comes many interactions with chassis providers, engine manufacturers and service technicians.

Therefore, a head-nod from a gentleman with his wealth of experience means just a little bit more. A customer visit that leads to gracious thanks and a call for continued partnership is one to be remembered. 

On Monday, March 27, some minor repairs were being completed on the Middletown E-One Ladder truck. During some standard evaluations, a tech noticed the vehicle’s oil pan appeared to be unusually wet.

The truck, which had been purchased in February of 2019, was still under warranty so Tull called 1-800-CUMMINS. Within the hour, a Cummins Sales and Service technician had been scheduled to visit the department the following morning between 7 and 8 a.m. 

Arriving at 7:05 the next day, Carlos Ocasio soon identified that the issue was more complex than initially anticipated. After a quick call, the decision was made to repair the vehicle immediately – which required having replacement parts delivered to the station that very day.

In a letter, Tull said Ocasio's service was completed “in what perceived to be record time,” adding that Ocasio was “extremely courteous and careful,” and “VERY knowledgeable about the apparatus.” Furthermore, during the COVID-19 pandemic, he said Ocasio was cautious and considerate in his presence, wearing a mask, maintaining six feet of distance and wiping everything down. 

Aside from performing maintenance on the ladder truck, there were a couple valuable outcomes from the day that Ocasio spent at the Middletown Fire Company. First, and most important, a first responder vehicle is still in commission to answer any critical needs. Cummins Care ensures that first-class service is prioritized for communities’ most essential operations.

Second, a customer was pleased enough by his experience with Cummins’ service he felt compelled to write a note about it. Tull mentioned in his letter that this was his station’s first Cummins engine and he “wanted to say how impressed the members of the department were with (Ocasio) and also the response from (Cummins’) organization.” 

The sensitive state of the world today calls for timely, educated and productive service. Not because customers are impatient, but because there are lives depending on the company’s products across the globe. Cummins stands by its commitment to deliver dependability during the times it is needed most.

The company can only power a more prosperous world if its most essential functions are thriving. That means responding to first responders with the help and support they deserve.  
 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins team works quickly to repair buses for federal response

This photo of the team in Altoona, Pennsylvania, was taken last summer, before the COVID-19 pandemic hit the U.S. The team now practices social distancing and other precautions to keep employees safe.
This photo of the team in Altoona, Pennsylvania, was taken last summer, before the COVID-19 pandemic hit the U.S. The team now practices social distancing and other precautions to keep employees safe.

The team at Cummins Sales and Service in Altoona, Pennsylvania, didn’t hesitate when a valued customer was recently asked to provide 60 buses to federal officials to help with the response to the COVID-19 pandemic. 

Although the transportation fleet has not yet deployed, the customer was asked to prepare the buses for deployment. Altoona is relatively close to several east coast cities hit hard by the crisis.

There was only one problem. The customer’s 60-bus fleet included eight ISX12 powered coach buses needing air compressor replacements and four more buses needing to be inspected and prepared for service.

“Our customers are our number one priority, and we take pride in helping them always, particularly in difficult times,” said Brenden Beedle, General Manager of the Altoona branch.

Replacing an air compressor can be a complicated job. They are located deep in the engine bay, where access can be very difficult.  The air compressor's main job is to supply air to the brake system and aid in multiple systems within the bus that require air pressure to operate correctly.  Without a functioning air system, the bus simply will not move.

To date, the Altoona branch has completed repairs on five buses with the remaining three awaiting parts that are expected to arrive soon. The buses will be ready as soon as they are called out. That ultimately means scarce human resources will get to where they need to go to address the growing  number of coronavirus cases.

Beedle says his team is working hard and smart, taking all recommended precautions to stay safe while they do their essential jobs. He says the team feels good to be doing its part in the midst of a national crisis.

“It is rewarding to know our customer trusts us to make sure his fleet of coach and school buses are prepared for service,” Beedle said. 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins Celebrates Global Remanufacturing Day

April 11 is Global Remanufacturing Day and Cummins Inc. is honored to celebrate our global remanufacturing operations on this and every day.

Cummins’ focus on global remanufacturing stands as one of the company’s true differentiators and key sustainability practices worldwide. With over 50 years of remanufacturing experience, more than 3,350 employees and eight manufacturing facilities across the globe, Cummins is a world-class leader in this space – and proud of this distinction.

“If you think about what our organization actually does, it’s really quite incredible,” said Rob Enright, Cummins General Manager, New and ReCon® Parts. “Every day, we give new life to Cummins products and keep them running for our customers. It’s just one of the many ways we drive dependability at Cummins.”

Cummins’ New and ReCon Parts (NRP) organization specializes in remanufacturing previously sold, used and worn parts and engines – specifically for Cummins short block, long block, heavy-duty L10, M, N and ISX/QSX, as well as midrange B, C and ISL/QSL engine platforms. Cummins has been perfecting the remanufacturing process for decades; and the factory processes, advanced tools and quality systems return remanufactured parts and engines to meet or exceed original performance specifications.

New Cummins engines are also built with remanufacturing in mind, enabling them to have a long and increasingly fuel-efficient life. Up to 85 percent of an engine can be remanufactured, and Cummins engines are built to be remanufactured up to three times. 

“Global Remanufacturing Day is a day we celebrate the people who make our remanufacturing efforts possible at Cummins,” said Lourdes (Lulu) Lopez, Cummins’ Director of NRP Global Manufacturing Operations. “Remanufacturing is a fun, yet tricky business at Cummins, and our people bring the expertise, passion and excellence needed to make Cummins a worldwide leader in this space.”

Not only does remanufacturing keep our products in the market longer, it keeps them out of landfills longer too. Remanufacturing also requires far less energy and natural resources to extend life than to build new products. Additionally, remanufacturing helps Cummins deliver on its sustainability promises in the following ways:

  • 85 percent less energy is required to produce a remanufactured engine
  • 400 million pounds of Greenhouse Gases (GHG) are avoided
  • 77 million pounds of material is reclaimed
  • 67 percent of common assemblies, such as turbos, fuel systems, pumps, etc. are remanufactured

Cummins’ remanufacturing process consists of seven key steps which are highlighted at cummins.com/parts/recon. First, the old part (core) is accepted, allowing the customer to receive money back for exchanging a worn-out engine or part. Next, the product is disassembled, ready for the third stage of cleaning. Once any debris is removed from the part, it is inspected and restored to full specification. The part is then tested to ensure standard compliance before being finally reintroduced into the field.

In 2018, Cummins NRP remanufactured approximately 18,700 engines, over 134,000 turbochargers, 141,000 pumps and 637,000 injectors, not to mention thousands of additional remanufactured parts. This success wouldn’t have been possible without the talent and dedication from Cummins’ global NRP workforce.
 

Cummins employees sharing why they are proud to work in Cummins Remanufacturing
Reman Spotlight: San Luis Potosí, Mexico 

The new Heavy-Duty ReCon engine assembly line at Cummins’ NRP San Luis Potosí, Mexico plant is a great example of innovative and dependable processes. There, they remanufacture 26,000 engines per year for short blocks, long blocks and L10, ISM/QSM and ISX/QSX engine platforms, all on one single assembly line. The palletized conveyor concept provides high flexibility to manage very complex products and mixed engine model production and includes both automatic and semi-automatic equipment. The customized capabilities of the automatic and semi-automatic equipment bring high quality controls and the latest manufacturing techniques.

Cummins is proud to be a member of Reman Day's sponsoring organization, the Remanufacturing Industries Council (RIC). The RIC is a strategic alliance of businesses and academic institutions that works across industry sectors to support the entire remanufacturing industry through a combination of collaboration, education, advocacy and research.

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins Opens State-of-the-Art Service Branch Outside Atlanta

The new branch includes many features to improve the customer experience.
The new branch includes many features to improve the customer experience.

Cummins Sales and Service recently celebrated the grand opening of its new state-of-the-art branch just outside Atlanta, Georgia, designed to better serve customers with an overall improved experience.

The new branch in Forest Park, Georgia, is located on a frontage road easily accessible from I-75, offering greater visibility to customers.  More than 65 employees will work in the new 52,500 square foot facility, which features a training room for field technicians and environmentally sustainable features such as automatic LED lighting and water-saving technology.  

During a ribbon cutting ceremony, Jenny Bush, Vice President of Cummins Sales and Service, and Samer Abughazaleh, President of its South Region, expressed gratitude for the hard work that went into opening the new facility.  

“Reaching a significant milestone like this can only be achieved by working together as a team, with local community members and customers to bring to life our company’s vision – innovating for our customers to power their success,” Bush said.

The upgraded facility will serve on-highway trucks, recreational vehicles, transportation vehicles, marine, construction and agriculture. It will also work on generator applications for recreational vehicles as well as residential and commercial buildings. The location will offer Genuine Cummins New and ReCon parts.   

In the new service area, 27 of the 28 bays are natural gas enabled. That will help transit authority and waste disposal customers in metro Atlanta who may face weather-related risks if work is done outside. The upgraded service area also includes larger bays that can handle a variety of equipment as well as specialized tools to better identify problems and provide more information to customers.

There was a notable turn out of local officials and customers at the celebration of the grand opening, including Georgia Gov. Brian Kemp, State Rep. Valencia Stovall, and Clayton County Commissioners DeMont Davis, Felicia Franklin Warner and Jeff Turner.  

Key customers in attendance included representatives on behalf of the City of Atlanta, the Metropolitan Atlanta Rapid Transit Authority (MARTA), UPS, Dekalb County, Cox Communications, Roadtec, Penske Truck Leasing, Old Dominion Freight Lines, Grady Hospital, United Rentals, Trackmobile, and many more. 

There were also two different commemorative coins created for the occasion. One coin was from Layton Construction, which helped build the new facility, and the other was a Cummins coin depicting the large sign at the branch. The actual sign is 45 feet tall, the largest signage in the Cummins Distribution Network. 
 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

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