Cummins Opens State-of-the-Art Service Branch Outside Atlanta

The new branch includes many features to improve the customer experience.
The new branch includes many features to improve the customer experience.

Cummins Sales and Service recently celebrated the grand opening of its new state-of-the-art branch just outside Atlanta, Georgia, designed to better serve customers with an overall improved experience.

The new branch in Forest Park, Georgia, is located on a frontage road easily accessible from I-75, offering greater visibility to customers.  More than 65 employees will work in the new 52,500 square foot facility, which features a training room for field technicians and environmentally sustainable features such as automatic LED lighting and water-saving technology.  

During a ribbon cutting ceremony, Jenny Bush, Vice President of Cummins Sales and Service, and Samer Abughazaleh, President of its South Region, expressed gratitude for the hard work that went into opening the new facility.  

“Reaching a significant milestone like this can only be achieved by working together as a team, with local community members and customers to bring to life our company’s vision – innovating for our customers to power their success,” Bush said.

The upgraded facility will serve on-highway trucks, recreational vehicles, transportation vehicles, marine, construction and agriculture. It will also work on generator applications for recreational vehicles as well as residential and commercial buildings. The location will offer Genuine Cummins New and ReCon parts.   

In the new service area, 27 of the 28 bays are natural gas enabled. That will help transit authority and waste disposal customers in metro Atlanta who may face weather-related risks if work is done outside. The upgraded service area also includes larger bays that can handle a variety of equipment as well as specialized tools to better identify problems and provide more information to customers.

There was a notable turn out of local officials and customers at the celebration of the grand opening, including Georgia Gov. Brian Kemp, State Rep. Valencia Stovall, and Clayton County Commissioners DeMont Davis, Felicia Franklin Warner and Jeff Turner.  

Key customers in attendance included representatives on behalf of the City of Atlanta, the Metropolitan Atlanta Rapid Transit Authority (MARTA), UPS, Dekalb County, Cox Communications, Roadtec, Penske Truck Leasing, Old Dominion Freight Lines, Grady Hospital, United Rentals, Trackmobile, and many more. 

There were also two different commemorative coins created for the occasion. One coin was from Layton Construction, which helped build the new facility, and the other was a Cummins coin depicting the large sign at the branch. The actual sign is 45 feet tall, the largest signage in the Cummins Distribution Network. 
 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins Celebrates Global Remanufacturing Day

April 11 is Global Remanufacturing Day and Cummins Inc. is honored to celebrate our global remanufacturing operations on this and every day.

Cummins’ focus on global remanufacturing stands as one of the company’s true differentiators and key sustainability practices worldwide. With over 50 years of remanufacturing experience, more than 3,350 employees and eight manufacturing facilities across the globe, Cummins is a world-class leader in this space – and proud of this distinction.

“If you think about what our organization actually does, it’s really quite incredible,” said Rob Enright, Cummins General Manager, New and ReCon® Parts. “Every day, we give new life to Cummins products and keep them running for our customers. It’s just one of the many ways we drive dependability at Cummins.”

Cummins’ New and ReCon Parts (NRP) organization specializes in remanufacturing previously sold, used and worn parts and engines – specifically for Cummins short block, long block, heavy-duty L10, M, N and ISX/QSX, as well as midrange B, C and ISL/QSL engine platforms. Cummins has been perfecting the remanufacturing process for decades; and the factory processes, advanced tools and quality systems return remanufactured parts and engines to meet or exceed original performance specifications.

New Cummins engines are also built with remanufacturing in mind, enabling them to have a long and increasingly fuel-efficient life. Up to 85 percent of an engine can be remanufactured, and Cummins engines are built to be remanufactured up to three times. 

“Global Remanufacturing Day is a day we celebrate the people who make our remanufacturing efforts possible at Cummins,” said Lourdes (Lulu) Lopez, Cummins’ Director of NRP Global Manufacturing Operations. “Remanufacturing is a fun, yet tricky business at Cummins, and our people bring the expertise, passion and excellence needed to make Cummins a worldwide leader in this space.”

Not only does remanufacturing keep our products in the market longer, it keeps them out of landfills longer too. Remanufacturing also requires far less energy and natural resources to extend life than to build new products. Additionally, remanufacturing helps Cummins deliver on its sustainability promises in the following ways:

  • 85 percent less energy is required to produce a remanufactured engine
  • 400 million pounds of Greenhouse Gases (GHG) are avoided
  • 77 million pounds of material is reclaimed
  • 67 percent of common assemblies, such as turbos, fuel systems, pumps, etc. are remanufactured

Cummins’ remanufacturing process consists of seven key steps which are highlighted at cummins.com/parts/recon. First, the old part (core) is accepted, allowing the customer to receive money back for exchanging a worn-out engine or part. Next, the product is disassembled, ready for the third stage of cleaning. Once any debris is removed from the part, it is inspected and restored to full specification. The part is then tested to ensure standard compliance before being finally reintroduced into the field.

In 2018, Cummins NRP remanufactured approximately 18,700 engines, over 134,000 turbochargers, 141,000 pumps and 637,000 injectors, not to mention thousands of additional remanufactured parts. This success wouldn’t have been possible without the talent and dedication from Cummins’ global NRP workforce.
 

Cummins employees sharing why they are proud to work in Cummins Remanufacturing
Reman Spotlight: San Luis Potosí, Mexico 

The new Heavy-Duty ReCon engine assembly line at Cummins’ NRP San Luis Potosí, Mexico plant is a great example of innovative and dependable processes. There, they remanufacture 26,000 engines per year for short blocks, long blocks and L10, ISM/QSM and ISX/QSX engine platforms, all on one single assembly line. The palletized conveyor concept provides high flexibility to manage very complex products and mixed engine model production and includes both automatic and semi-automatic equipment. The customized capabilities of the automatic and semi-automatic equipment bring high quality controls and the latest manufacturing techniques.

Cummins is proud to be a member of Reman Day's sponsoring organization, the Remanufacturing Industries Council (RIC). The RIC is a strategic alliance of businesses and academic institutions that works across industry sectors to support the entire remanufacturing industry through a combination of collaboration, education, advocacy and research.

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins Care is Dedicated to Seamless Customer Support that is Always On

Cummins customer service
Live chat, social media, email or phone: Finding answers to Cummins-related questions has never been easier.

Finding answers to Cummins-related questions has never been easier.

Cummins Care has developed a strategy to support customer inquiries different from the norm. This new human-centered design incorporates the individual needs of customers and the various ways they request help. This revolutionary approach gets more accurate information and solutions into the hands of customers quicker and easier.

Online Support

Care.cummins.com is a new user-friendly site offering easy access to the most common customer questions. Users can find answers related to their engine, power generator, turbo charger and other Cummins-related products. The site has an extensive database of product and service information with enhanced search and filtering capabilities. 

Care.cummins.com is an agile environment building off user responses and engagement. Customers can view trending topics discussing product information and warranty support. They can also find answers to common electronic service tools (Guidanz™, INSITE, QuickServe Online, etc.) questions and locate their nearest certified service provider using the sales and service locator.

Caring. Accurate. Responsive. Easy. That's Cummins CARE.
Caring. Accurate. Responsive. Easy. That's Cummins CARE. 

There are multiple ways to connect with a Care representative online. Some common ways include:

  • Live Chat
  • Social media (@cummins)
  • Email

“Our mission is to ensure every customer, regardless of their level of expertise or knowledge of Cummins, gets to the right place, and get answers to their questions in a timely and efficient manner,” explained Jennifer Struffert Abon, director of Cummins Care Functional Excellence 

Team of Experts

Cummins Care is team of experts around the globe dedicated to continuously providing Caring, Accurate, Responsive and Easy (CARE) support to customers. Each expert is equipped with tools and resources to address issues with varying degrees of complexity.

The group works collaboratively with Cummins global service network to create a responsive and seamless experience for customers. In a world that is always on, Cummins Care vision is to support any customer, with any question, via any channel, in any language, at any time. 

“We want our customers to know that there is a person on the other side ready and willing to help,” said Travis Vaughan, director of Cummins Care Level 1.

From email to social media to live chat, Cummins customer support agents around the globe provide Always On support
From email to social media to live chat, Cummins customer support agents around the globe provide Always On support

Continuous Improvement

Customer approval has significantly improved with the implementation of new support tactics. So far this year, the Care team has received a 4.2 (out of 5) star rating for overall satisfaction.

I’m excited at the progress we’ve made to better support our customers. We are an agile group with diverse levels of expertise that we are leveraging to define the future of customer support,” - Chad Pruitt, executive director of Cummins Care

Online support capabilities will continue to evolve as time goes on. Future enhancements include, multi-lingual functionality, additional remote support technologies, increased service capabilities. Product and service information will increase with hundreds of articles added to the care.cummins.com database every month.

For more information visit care.cummins.com or call 1-800-CUMMMINS™ to speak to a Care representative.

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Cummins Helps Launch Technician Apprentice Program

STUDENTS AT VINCENNES UNIVERSITY (VU) – A PUBLIC UNIVERSITY WITH CAMPUSES IN VINCENNES, JASPER, INDIANAPOLIS AND GIBSON COUNTY, INDIANA – ARE ABOUT TO GAIN THE ULTIMATE REAL-WORLD EXPERIENCE WHILE PURSUING THEIR DEGREES.

Jenny Bush, Executive Managing Director – North America Distribution, Cummins Inc., recently joined university leaders and Indiana state officials to launch VU’s new Technician Apprentice Program (TAP), a critical initiative to ensure that VU students receive the technical skills necessary to be successful in the workplace.

Over the course of the four-year program, Cummins apprentices will work alongside and learn from certified Cummins technicians. Upon completing the course, students will have earned an Associate’s degree in Diesel and Heavy Equipment Technology and will be Cummins-certified in engines, with the option to pursue careers in power generation, marine, high horsepower or service operations.

As part of the ribbon-cutting ceremony held Aug. 21, 2017 launching the program, both Cummins and VU officials welcomed the first class of TAP students. The inaugural group of students come from five states, including Illinois, Missouri, Kansas, Michigan and Ohio. The second group of 16 apprentice students will start in July 2018, followed by a third group in October 2018. The program will reach capacity in two-and-half years with 90 students per-year enrolled at VU.

Jenny Bush, Executive Managing Director – North America Distribution, Cummins Inc., addresses students, faculty, media and local officials at Vincennes University as part of the Cummins/VU Technical Apprentice Program.
Jenny Bush, Executive Managing Director – North America Distribution, Cummins Inc., addresses students, faculty, media and local officials at Vincennes University as part of the Cummins/VU Technical Apprentice Program.

“At Cummins, we care deeply about our people and their development,” Bush said. “The Technician Apprentice Program is a prime example of how Cummins partners with local institutions and organizations that share a similar passion for developing local talent that not only benefits our company, but the communities in which we live and work.”

VU’s Diesel and Heavy Equipment facility is already equipped with an extensive collection of Cummins diesel engines and equipment that will be used to train the apprentices. VU President, Chuck Johnson, offered his enthusiasm for the program.

“We are excited about this partnership,” Johnson said. “It is exactly what Indiana needs, and the United States needs, to address workforce challenges. It marries a great academic and technical program with a great corporation with great vision. This is really a win-win-win – Indiana wins, the people of Indiana win and this company and VU wins.”

The launch of TAP at VU ensures that Cummins continues to have access to a pool of talented individuals who are not only devoted to their craft, but are also committed to working with Cummins customers to ensure their success.

The inaugural group of students come from five states, including Illinois, Missouri, Kansas, Michigan and Ohio.
The inaugural group of students come from five states, including Illinois, Missouri, Kansas, Michigan and Ohio.

The apprentices are full-time Cummins employees, with the company paying all program expenses and providing a complete set of diesel technician tools. The program requires 1,200 VU instructional hours including lab, in-class, and online courses. In addition to the diesel and heavy equipment training, the apprentices will take math, English, communication, foundations of social life, personal financial management, technical writing, first aid, chemistry, and workplace psychology courses.

Cummins North America Sales and Service network, which includes both the U.S. and Canada, is entirely company-owned. “This means that customers have the strength of over 10,000 distribution employees, half of which are technicians. These individuals are at the heart of our company, providing parts, service, and advice on products, from Cummins’ earliest single-cylinder engines to the recently launched QSK 95 engine, a 16V 95 liter engine that holds more power per cylinder than a Dodge Ram pickup,” said bush.

cmi

“Vincennes University is excited to enter this partnership with Cummins. It will provide great opportunities for students to enter promising careers for one of the leading companies in the world,” said Tim Hale, chair of VU’s Diesel Technology program.

The program is registered with the U.S. Department of Labor. Program applicants are required to have a high school diploma and meet the minimum college entry grade-point average. Honorably discharged military veterans with equivalent college entry qualifications also are encouraged to apply for the program.

For more information about the Technician Apprenticeship Program at VU, or other diesel programs at VU, contact Tim Hale, chair of VU’s Diesel Technology Program at [email protected]; or Larry Stremming and [email protected]. Information is also available at http://careers.cummins.com/ or contact a local Cummins distributor.

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Jon Mills

Jon Mills

Jon Mills is the Director of External Communications at Cummins Inc. Jon brings more than 16 years of communications focusing primarily on public and media relations. Jon has served as the primary external communications contact and spokesperson for a variety of companies including Wellpoint, IU Health, Planned Parenthood. His career has also included stints on Capitol Hill, state level lobbying, talk radio and political campaigns. During his tenure, Jon has also played a leadership role in communicating and messaging around several crises, including one that attracted national attention when lives were lost at a large downtown Indianapolis hospital. Jon is a native Hoosier and resides with his family in Indianapolis.

Cummins Partners with Microsoft and McKinstry to Shape the Future of Datacenters

IN A BUILDING THAT APPEARS MORE INDUSTRIAL THAN HIGH TECH, CUMMINS IS PARTNERING WITH TECH GIANT MICROSOFT AND BUILDING SERVICES LEADER McKINSTRY ON A PROJECT THAT MIGHT SOMEDAY ALLOW DATACENTERS TO UNPLUG FROM THE GRID.

Testing is expected to begin soon on natural gas powered fuel cells at the Microsoft-Cummins Advanced Energy Lab in Seattle, Washington (U.S.A.). The 20-rack environment in the lab seeks to simulate datacenter conditions to allow the evaluation of new technologies, which have the potential to improve efficiency, reduce emissions and decrease the costs associated with datacenter operations.

If the fuel cell concept is successful, it has the potential to greatly simplify datacenter power architecture, potentially doubling efficiency while reducing costs and improving reliability.

Cummins is involved as both an investor in the project and a technology development partner, including systems integration. One part of Cummins’ global business is the design and manufacture of power generators for prime and backup power, including complete critical backup power systems for datacenters.

“This project is another example of how we are committed to developing a wide variety of power technologies to bring our customers the choice and solutions that enable their success today and in the future,” said Cummins’ Vice President and Chief Technical Officer Jennifer Rumsey.

“We’re excited to be working with fantastic companies like Microsoft and McKinstry on such a potentially important project,” she added. “All of the partners are committed to achieving our company goals through technological innovation and environmental stewardship.”

Datacenters use a lot of energy, consuming about 2 percent of all U.S. electricity, according to the United States Department of Energy. Microsoft says the natural gas powered fuel cells could not only be better for the environment, but improve the reliability of the grid in addition to lowering costs.

Microsoft announced last fall its ambition to substantially simplify datacenters and has been speaking more generally for the past decade about someday making datacenters disappear.

“Most fuel cell implementations seen today are parallel to the grid or an alternate source of grid power,” the company said in a recent blog post about the lab. “But we opted to start from a blank sheet of paper and engineered from the server out, cutting out the unnecessary electrical equipment and even the electrical grid.”

There are still some details to wrap up before the lab is complete and testing can begin, but Cummins is excited about the project’s potential and the chance to continue working with Microsoft and McKinstry. Executives of the three companies will be hosting elected officials and community leaders at the lab’s grand opening on Oct. 25.

Jon Mills

Jon Mills

Jon Mills is the Director of External Communications at Cummins Inc. Jon brings more than 16 years of communications focusing primarily on public and media relations. Jon has served as the primary external communications contact and spokesperson for a variety of companies including Wellpoint, IU Health, Planned Parenthood. His career has also included stints on Capitol Hill, state level lobbying, talk radio and political campaigns. During his tenure, Jon has also played a leadership role in communicating and messaging around several crises, including one that attracted national attention when lives were lost at a large downtown Indianapolis hospital. Jon is a native Hoosier and resides with his family in Indianapolis.

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