Cummins Employees Put Customers First in Sandy’s Aftermath

Cummins Power Systems technician Joe Magone works on one of the three New York City Transit Authority Pump Trains that played a critical role in reopening flooded subway tunnels.
At the height of Super Storm Sandy, Cummins Power Systems’ Steve Philips went 21 hours without sleep, his phone ringing 40 or 50 times per hour until he finally nodded off at his New Jersey home, his computer and cell phone in his lap.

Three hours later, he was back working the phone again, trying to find generators for desperate customers in New York and New Jersey left powerless by the mammoth storm.

“You just gotta try to help everyone you can,” said Philips, General Manager – Rental Power for the New York district. He knew first-hand how his customers felt. The power was out at his home and his office was underwater at Cummins Power Systems in Newark, N.J.

Philips wasn’t the only Cummins employee who lost sleep over the past three weeks because of Sandy. Technicians in the region slept on cots at customer locations next to the generators they were monitoring on a 24-hour basis.

Warehouse and service personnel worked long hours to clear debris to get their operations up and running as quickly as possible after the storm. Office personnel like Philips remained in contact not only with customers but with their fellow employees to try and solve customer problems.

Power Generation Service Manager Chris Edwards, for example, would drive from his dark home until he could find cell phone service and work from his car for hours because the Newark offices were flooded by 4 to 5 feet of water.

Before the worst was over, nearly 400 pieces of Cummins Power Generation equipment were operating in the region, collectively deploying nearly 30 miles of cable and generating more than 200 megawatts of power.

In many cases, a single piece of equipment changed hands three times after the storm hit. As regular power was restored, equipment was moved to other areas without electricity.

“So many of our employees were thinking of our customers first at a time when many of them had significant concerns in their own lives,” said Scott Patrohay, President – Cummins Power Systems, LLC, based in Bristol, Penn. “I couldn’t be prouder of them or more grateful for their tremendous effort.”

Super Storm Sandy battered the New Jersey coastline Oct. 29 with 80 mph winds, pushing a 13-foot surge of sea water toward New York City that flooded subway tunnels, the underground electrical systems that power Wall Street, and much more.

More than 100 people died in the storm, which caused an estimated $50 billion in property damage and economic losses. More than 6 million people in the storm’s path lost power and thousands were still without electricity last week.

Cummins distributors quickly mobilized their fleets of rental generators from across North America to help out, joining hundreds of other Cummins powered generators owned and operated by many of the country’s largest rental companies, said Scott Strudwick, Cummins Business Director – Global Rental Segment.

Cummins employees put customers first in Sandys aftermath_1

Scott Patrohay, President – Cummins Power Systems, LLC, points to the water line on a Cummins truck caught in the flood waters at the Newark facilities.

The supply of generators shipped in from distributors outside the region was critically important because Philips and other Cummins distributors in neighboring areas had rented out most of their equipment in anticipation of the storm.

While the rental power played a vital role in the storm response, Cummins employees contributed in a variety of other ways.

For example, technicians worked on the engines that powered the three New York City Transit Authority Pump Trains, each capable of pumping out thousands of gallons of water per minute from flooded subway tunnels.

One of the trains was out of service the Friday before the storm. Realizing every pump train would be needed as storm predictions grew increasingly dire, the transit authority called Cummins Power Systems’ Bronx Engine Service Support Team for help.

A short while later, a technician was on the scene and diagnosed the problem. Working with his team back in the office, he was able to get the right part and the engine was fixed and back in service two days before Sandy hit.

The pump trains would then operate nearly nonstop for the next 10 days, playing a key role in getting most of the subway system up and running within a few days after the storm. The subway system serves about 4 million passengers per day in the New York City area.

“It was much, much needed,” Vince Carderi, superintendent of the transit authority’s rail yard, said of the repair to the broken pump train. “I’m very grateful they responded so quickly to our last minute request for help.”

The Cummins team across the region helped provide power to hospitals and nursing homes, 911 emergency centers, data centers, water and sewer plants, food distribution locations, pharmaceutical companies and even the New York Aquarium in Brooklyn.

While conditions are improving, it will be a long time before life returns to normal for Cummins employees like Philips. He’ll be working out of a trailer for the next several months before the offices at the Newark facility are fully repaired.

“Last night was pretty good,” he said when asked last week about his sleep patterns recently. “I got about five hours of sleep. But the phone still never stops ringing.”

blair claflin director of sustainability communications

Blair Claflin

Blair Claflin is the Director of Sustainability Communications for Cummins Inc. Blair joined the Company in 2008 as the Diversity Communications Director. Blair comes from a newspaper background. He worked previously for the Indianapolis Star (2002-2008) and for the Des Moines Register (1997-2002) prior to that. [email protected]

 

Speaking up, speaking out

Cummins - Mission Vision Values

A message from Tom Linebarger, Cummins Chairman and CEO, to all Cummins employees, customers and members of the communities in which we operate. 

Tom Linebarger - Cummins Chairman and CEOI write this message today with a very heavy heart. Like many of you, I have been horrified and angered by recent events, including the killing of George Floyd in Minneapolis. The anger and frustration spilling into the streets reflect longstanding problems that must be addressed.  In the US, black people are discriminated against in systemic ways, often marginalized, and have increasing reason to fear for their lives.

It pains me that we have such deep-rooted racial and structural inequality in our country. And it pains me that we have been talking about this for far too long, and yet the intolerance and violence continues. Dr. Martin Luther King, Jr., a man of peace, noted that a riot "is the language of the unheard." 

No one should feel afraid to go for a neighborhood run or to walk through a park.  Of course, no place is entirely safe and there are bad actors in every society.  But we know that it is not the same kind of danger for all of our citizens. We live in one country, yet our experiences are very different based on how we experience law enforcement – as protectors or as threats. For those of us who have the privilege to not worry that our son might be killed today because somebody thinks they just "look guilty," it is too easy to stand by and watch, wondering if people are overreacting.  I keep thinking about how different my world would feel if my children were under threat. 

We each have a role to play in calling for greater accountability from our government, from law enforcement, our neighbors and ourselves.

As a community, and particularly those of us who have the privilege of not living with the fear and constant threats to our well-being, we need to leverage our influence and power to speak up and speak out. We can no longer be silent or sit on the sidelines. We each have a role to play in calling for greater accountability from our government, from law enforcement, our neighbors and ourselves. We need to raise the bar and hold ourselves to a higher standard. What we have today is simply not good enough. We need to work together to root out hate and replace it with a deep and abiding appreciation for diversity, equality, and inclusion. It starts with us. And we cannot wait.

I know that the COVID-19 pandemic has changed the ways that we connect and express caring for one another. It is not as easy to talk to each other as it used to be. But we can still connect with others, and it has never been more important to do so.  I am asking you to be proactive and to check in with your colleagues and friends, your team members, and others who you think might be impacted in some way by the current events. Don’t wait for the next scheduled call – do it today. Ask them how they are doing. Be fully present and listen empathetically and engage with genuine care. 

Our leadership team is closely monitoring the situation in Minneapolis and around the country. Site leaders will reach out to employees who work at a facility that is or might be directly affected to discuss safety and security measures. 

I am grateful to work for a company that cares about our people and that works to include all members of our community in our success.  

Thank you for all that you do.

Stay safe,

Tom Linebarger
Chairman and CEO
Cummins Inc. 

Tom Linebarger Chairman and CEO

Tom Linebarger

Tom Linebarger became Chairman and CEO of Cummins Inc., the largest independent maker of diesel engines and related products in the world, on January 1, 2012.  Prior to becoming Chairman and CEO, he served as President and COO from 2008 to 2011, Executive Vice President and President, Power Generation Business from 2003 to 2008, Vice President and Chief Financial Officer from 2000 to 2003, and Vice President, Supply Chain Management from 1998 to 2000.

Cummins employee joins the frontlines of the fight in the U.K. against COVID-19

Cummins employee Stephen Layton checks the medical gases at the Nightingale Hospital at ExCeL London.
Cummins employee Stephen Layton checks the medical gases at the Nightingale Hospital at ExCeL London.

Stephen Layton is a Cummins employee in the U.K. and a husband and father to three children. With COVID-19 cases rising, it would have been easy to become insular. But when he thought he could help, Layton didn’t hesitate.  

Prior to joining Cummins as a telecommunications manager, Layton worked in the medical gas testing industry, ensuring that oxygen and other essential gases needed in hospital intensive care units were up to standards.

When the pandemic escalated in the U.K., Layton was sought after by contacts from his medical gas testing days to help as a volunteer testing the medical gases at some locations including the Nightingale Hospital at ExCeL London.

The Nightingale Hospital at ExCeL London.
The Nightingale hospitals like the one at ExCeL London provided valuable capacity to the British health care system at the peak of the virus outbreak and will remain open in case the virus spikes again.

The exhibition and convention center was initially converted into a 500-bed hospital with ventilators and oxygen to help with the crisis but was later expanded to a 2,000-bed facility.

“I thought about the thousands of people who would need these medical gases to survive and couldn’t say no to playing my part,” said Layton, who has also volunteered at the National Exhibition Centre in Birmingham, another convention center converted into a Nightingale Hospital about two hours northwest of London. 

He has completed more than 100 volunteer hours at these hospitals and is scheduled for more. Layton and the team he’s working with have now tested gases on more than 3,000 bed-stations at different Nightingale hospitals. Each bed has an oxygen supply to deliver directly to patients and another oxygen and medical air supply to run ventilators.

Through it all, for Layton and the team, safety has been the number one priority. 

“We adhere to the highest safety and hygiene procedures at all times,” he said. “We drive in separate cars to the hospitals, even though most of us live close to each other and could carpool; we keep our masks on; we wash our hands frequently and we maintain good distance while working.” 

Layton is one of many people around the world putting themselves on the line to help in the response to COVID-19. His volunteer service and dedication embodies the Cummins values of caring and integrity.


 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

Doing our part: Increasing digital inclusion through technology

Global Accessibility Awareness Day 2020
GAAD is an annual observance dedicated to encouraging the world to talk, think and learn about digital access, inclusion and people with different disabilities. 

This year marks the ninth Global Accessibility Awareness Day (GAAD), an annual observance dedicated to encouraging the world to talk, think and learn about digital access, inclusion and people with different disabilities. 

At Cummins, we have a deep-rooted commitment to empowering our employees to reach their full potential by working to ensure a truly diverse, accessible, equitable and inclusive environment. For Dennis Heathfield, Executive Director of Inclusion – People with Disabilities and Veterans at Cummins, the opportunity to join GAAD and help the organization amplify its mission is a no brainer.

“Our goal is to reduce barriers to employment for people with disabilities and having accessible technology is a first step in that,” Heathfield said. “We are proud to recognize Global Accessibility Awareness Day and partner with our employees to ensure they have technology to meet their needs.” 

Making technology accessible

As a company with more than 60,000 employees around the world, efforts to create an inclusive work environment extend to the technology Cummins employees use to perform their jobs, including websites, software, computers and mobile devices. 

The company’s aim is to enable employees to fully and independently understand, navigate and interact with technology functions and features easily and effectively. 

“We believe that technology is for everyone,” Heathfield added. “As a company with a rich history of diverse and inclusive policies, we continuously look for ways to make the tools our employees use every day more accessible for users of all abilities.” 

From speech recognition software to captioned telephones (CapTel), the following portfolio of solutions – available to Cummins employees around the world – highlights the company’s continuous efforts to ensure that employees get the most from their technology. 

  1. Speech Recognition Software - The enterprise-ready speech recognition solution converts speech to text empowering employees to create high-quality documentation faster and more efficiently.
  2. Text Prediction Software – AI-powered text predictions help employees avoid typing the same text over and over again in applications they use every day.
  3. Magnifier/Reader Software – A magnifier/reader is a fully integrated magnification and reading program tailored for low-vision users. Magnifiers/readers enlarge and enhance everything on an employee’s computer screen, echoing their typing and essential program activity, and automatically reading documents, web pages and email.
  4. Captioned Telephones - Designed exclusively for individuals with hearing loss, captioned phones (CapTel) work just like any other phone, but users can listen and read word-for-word captions of everything said over the phone.

Ways you can help

Ready to take action? Learn more about GAAD and obtain guidance on how to improve digital accessibility in your workplace by visiting Global Accessibility Awareness Day online, and read about Cummins’ long history of diversity and inclusion

You can also help spread the word about GAAD on social media by joining the conversation and tagging your posts with #GAAD and #InclusionAtCummins

Lauren O'Dell Sidler - Cummins Inc.

Lauren O'Dell Sidler

As a senior communications specialist with Cummins Inc., Lauren O’Dell Sidler works with Cummins leaders to develop and implement communications strategies that reach Cummins’ global audience. 

Employee uses analytical skills to help hospital plan for COVID-19

Cummins employee Stephen Aryee's model will help health care officials in his community.
Cummins employee Stephen Aryee's model will help health care officials in his community.

Having grown up in western Africa, Stephen Aryee is no stranger to health epidemics and the devastating impact they can have on communities.

When he read a news article in early March about COVID-19 cases in the U.S. where he lives now, Aryee was curious to understand how the virus could impact his local community. He thought he might be able to help others gain insights because of his work at Cummins in strategy and market intelligence.

“I felt a sense of urgency when I saw the data,” said Aryee, a Market Insights Segment Leader in the Strategy group. “I felt compelled to find a way to help.” 

MINING THE DATA

Using data he found on Johns Hopkins University’s website, he began building a model focused on Bartholomew County, Indiana, where he currently lives and works and where Cummins has its headquarters. In under a week, the model was complete, producing four key outputs:

•    Actual infections compared to confirmed cases, showing community leaders how the virus may be spreading but hasn’t been captured by confirmed tests.  
•    Potential hospitalizations based on real cases instead of confirmed cases. 
•    Time for a surge to reach hospitals, helping health officials with capacity planning, so they have enough resources to respond. 
•    Expected peak of infection if social distancing guidelines are implemented. 
 
“I knew that if we were behind the curve when the surge hit our community, it would result in a lot of lost lives,” Aryee said. “We’ve got to have a handle on this. I thought if I could make the right models, it would help leaders make informed decisions.” 

PERFECT TIMING

He presented his work to a Cummins business leader, who immediately connected him to Jim Schacht, Executive Director of Community Relations and Corporate Responsibility, and also a member of a Columbus, Indiana, based coronavirus task force. Schacht quickly shared Aryee’s work with leaders at the city’s hospital, Columbus Regional Health (CRH). 

Aryee’s work couldn’t have come at a better time. The executive team at CRH was already working with an analytics group to apply state-level data but needed help localizing it to the 11-county region the hospital serves. He shared his work with CRH leaders to help with modeling data as they define action plans.

“His current role at Cummins requires using lots of data to create a forecast,” said Jahon Hobbeheydar, Executive Director of Corporate Strategy. “I’m proud of him for applying his unique skills to benefit his community in this critical time of need.” 

Cummins Office Building

Cummins Inc.

Cummins is a global power leader that designs, manufactures, sells and services diesel and alternative fuel engines from 2.8 to 95 liters, diesel and alternative-fueled electrical generator sets from 2.5 to 3,500 kW, as well as related components and technology. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.

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